Privacy Policy

1. Introduction

1.1. This Privacy Policy explains how Rainbet Casino ("we", "us", "our"), operating at rainbet-casino-india.com, collects, uses, stores, and protects your personal information when you use our website and services.

1.2. We are the data controller responsible for your personal data. We take your privacy seriously and are committed to safeguarding the information you provide to us.

1.3. By using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1. Personal Information: Name, email address, date of birth, residential address, phone number, and government-issued identification (for KYC verification).

2.2. Financial Data: Payment method details, deposit and withdrawal history, transaction amounts, and cryptocurrency wallet addresses where applicable.

2.3. Usage Data: IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referral sources, and click patterns.

2.4. Gaming Data: Game preferences, betting history, session duration, and responsible gaming settings.

2.5. Cookie Data: See Section 9 below for full details on cookies.

3. How We Collect Data

3.1. Directly from you: When you register an account, make deposits or withdrawals, contact customer support, or submit identity documents for verification.

3.2. Automatically: Through cookies, analytics tools, and server logs when you browse or interact with the Site.

3.3. From third parties: Payment processors, identity verification services, and fraud prevention partners may share data with us to complete transactions and verify your identity.

4. Purpose of Processing

4.1. Account Management: To create and manage your account, process transactions, and provide customer support.

4.2. Legal Compliance: To comply with anti-money laundering (AML) regulations, KYC requirements, and gambling licence obligations.

4.3. Marketing: To send promotional communications about bonuses, new games, and offers (with your consent, where required).

4.4. Fraud Prevention: To detect and prevent fraudulent activity, multi-accounting, and bonus abuse.

4.5. Service Improvement: To analyse usage patterns and improve the Site's performance, content, and user experience.

4.6. Responsible Gaming: To monitor gambling patterns and enforce self-exclusion, deposit limits, and other responsible gaming tools.

5. Legal Basis for Processing

5.1. Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

5.2. Contractual Necessity: To provide the services you have requested (account creation, deposits, gameplay).

5.3. Legitimate Interest: For fraud prevention, service improvement, and security purposes.

5.4. Legal Obligation: To comply with AML, KYC, tax reporting, and gambling regulation requirements.

6. Data Sharing

6.1. Payment Processors: We share financial data with our payment partners to process deposits and withdrawals securely.

6.2. Regulators: We may disclose data to gambling regulators and licensing authorities as required by our licence conditions.

6.3. Law Enforcement: We will comply with lawful requests for data from law enforcement agencies and courts.

6.4. Service Providers: We use third-party providers for analytics, customer support tools, and identity verification. These providers process data on our behalf and are bound by data protection agreements.

6.5. We do NOT sell your personal data to third parties for advertising or any other purpose.

7. Data Retention

7.1. We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by gambling regulations and AML laws.

7.2. Financial transaction records are retained for a minimum of 7 years in compliance with tax and accounting regulations.

7.3. You may request deletion of your data, subject to our legal retention obligations. See Section 8 for your rights.

8. Your Rights

8.1. Right of Access: You may request a copy of the personal data we hold about you.

8.2. Right to Rectification: You may request correction of inaccurate or incomplete data.

8.3. Right to Erasure: You may request deletion of your data, subject to legal retention requirements.

8.4. Right to Data Portability: You may request your data in a structured, machine-readable format.

8.5. Right to Object: You may object to processing based on legitimate interest, including direct marketing.

8.6. Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.

8.7. To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.

9. Cookies

9.1. Essential Cookies: Required for the Site to function properly (login sessions, security tokens, preferences). These cannot be disabled.

9.2. Analytics Cookies: Help us understand how visitors use the Site (page views, session duration, traffic sources). We use Google Analytics with IP anonymisation enabled.

9.3. Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.

9.4. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Site functionality.

10. Security Measures

10.1. We use 256-bit SSL/TLS encryption for all data transmissions between your browser and our servers.

10.2. Personal data is stored on encrypted servers with strict access controls. Only authorised personnel can access user data, and all access is logged.

10.3. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

10.4. Payment data is handled in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements.

10.5. Despite our security measures, no system is completely immune to breaches. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

11. International Data Transfers

11.1. Your data may be transferred to and processed in countries outside your jurisdiction for the purposes described in this policy.

11.2. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

12. Contact & Complaints

12.1. For any questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the Site

12.2. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.